Help center
Contact Us
Our customer service
Email: hello@miinme.ch
Please feel free to use the contact form to get in touch with us.
One of our staff will get back to you as soon as possible.
We look forward to hearing from you!
-
*For wholesale or business inquiries, please contact our sales team sales@miinme.ch
Frequently Asked Questions
-
After your order is dispatched, standard economy shipping typically takes 2-3 business days, while priority shipping via Swiss Post usually arrives within 1-2 business days.
You can track the status of your shipment using the tracking number provided in your shipping confirmation email.
Please note that while we strive to process orders promptly within 24 hours, dispatch times may be slightly extended during peak periods, holidays, or adverse weather conditions.
*It's important to understand that this estimated shipping timeframe is not guaranteed, as unforeseen circumstances with the shipping company may lead to delays. In such instances, MI in ME is not liable, and we advise contacting Swiss Post for further assistance.
-
We assure you that all our products are 100% authentic and original.Our Korean staff meticulously select each item, and we source our products directly from Korea.
-
We are happy to accommodate returns for any reason. Our return policy extends for 14 days from the date of item receipt, allowing you to request a return within this timeframe.
To be eligible for a refund, the returned products must be in their original packaging, unopened, and unused. Please note that certain conditions, such as products that are unusable, without their original packaging, or opened, cannot be refunded. Customers are responsible for all return shipping costs, and please be aware that all shipping charges are non-refundable.
Refunds typically take up to 14 business days to process, though it may take longer for the transaction to appear in your account. To initiate the return process, please contact us at hello@miinme.ch.
-
Certainly, our warehouse and office are situated in Zurich, where we handle the packing and dispatching of all orders. At the moment, our shipping operations are exclusively within Switzerland, including Liechtenstein.