Help center
Q&A
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Frequently Asked Questions
-
After your order is dispatched, standard economy shipping typically takes 2-3 business days, while priority shipping via Swiss Post usually arrives within 1-2 business days.
You can track the status of your shipment using the tracking number provided in your shipping confirmation email.
Please note that while we strive to process orders promptly within 24 hours, dispatch times may be slightly extended during peak periods, holidays, or adverse weather conditions.
*It's important to understand that this estimated shipping timeframe is not guaranteed, as unforeseen circumstances with the shipping company may lead to delays. In such instances, MI in ME is not liable, and we advise contacting Swiss Post for further assistance.
-
We appreciate your feedback and inquiries. You can contact our Customer Service Team by emailing hello@miinme.ch. Our goal is to address all inquiries within 48 hours, although our support availability may be limited, particularly during peak periods such as public holidays or promotional events.
-
We assure you that all our products are 100% authentic and original. Our Korean staff meticulously select each item, and we source our products directly from Korea.
-
Certainly, our warehouse and office are situated in Zurich, where we handle the packing and dispatching of all orders. At the moment, our shipping operations are exclusively within Switzerland, including Liechtenstein.
-
Yes, we offer free standard shipping for all orders over CHF 70. 🚚
Payments
-
We accept payments from major credit card companies like Visa, Mastercard, American Express and Apple pay.
-
The invoice will be sent automatically via email; we do not provide additional paper documents. If you require a copy of your order summary, please reach out to us at hello@miinme.ch, and we will gladly assist you in obtaining a new one.
Shipping
-
After your order is dispatched, standard economy shipping typically takes 2-3 business days, while priority shipping via Swiss Post usually arrives within 1-2 business days.
You can track the status of your shipment using the tracking number provided in your shipping confirmation email.
Please note that while we strive to process orders promptly within 24 hours, dispatch times may be slightly extended during peak periods, holidays, or adverse weather conditions.
*It's important to understand that this estimated shipping timeframe is not guaranteed, as unforeseen circumstances with the shipping company may lead to delays. In such instances, MI in ME is not liable, and we advise contacting Swiss Post for further assistance.
-
Please review your tracking information with the courier and check your surroundings, including your mailbox and with neighbors. If you're still unable to find your package, please reach out to us so we can initiate an investigation with the courier regarding the missing parcel.
*Please note, MI in ME is not responsible for lost or stolen packages once delivered, unless the loss occurs during transit. -
We provide two shipping options: standard shipping for CHF 8.50 and priority shipping for CHF 10.50. Additionally, orders over CHF 70 for free delivery. 📦 🚚
-
Yes, we offer free standard shipping for all orders over CHF 70. 🚚
-
Currently, our shipping services are limited to Switzerland and Liechtenstein for domestic deliveries. We are actively working towards expanding our reach to include other EU countries soon. We appreciate your understanding and patience during this transition period.
-
Certainly, our warehouse and office are situated in Zurich, where we handle the packing and dispatching of all orders. At the moment, our shipping operations are exclusively within Switzerland, including Liechtenstein.
Products
-
We assure you that all our products are 100% authentic and original. Our Korean staff meticulously select each item, and we source our products directly from Korea.
-
We always welcome your product or brand recommendations with open arms! 😊
Please don't hesitate to contact us at sales@miinme.ch. Rest assured, all the products featured in our store are carefully selected in accordance with EU/Switzerland policies and regulations. If the suggested K-beauty products or brands meet these standards, you can expect to find them in our store soon!
-
Each product will display an expiration date on its packaging. With the exception of certain items, our products typically have a shelf life of three years when unopened and stored at room temperature. We recommend using the product within 12 months of opening, which is denoted by the 'open jar' symbol.
-
We are always welcoming you and looking forward to working together. For further assistance with the partnership and wholesales, regarding the business inquiries, Please email our sales team, at office@miinme.ch
Order
-
Order confirmations are immediately sent to your email upon completion of your purchase.
If you have not received confirmation from us, please don't hesitate to reach out directly or check your account on our official website. In case you do not have your order number, kindly confirm the email address and full name used during the order placement process, enabling us to assist you efficiently.
Please note that our emails might inadvertently be flagged by spam filters. We recommend checking your spam folder and marking our emails as safe to ensure timely receipt of future communications.
-
Unfortunatly, once an order has been placed, we are unable to accommodate any modifications or substitutions. Upon payment, our distribution center immediately processes the order for fulfillment. Once this process has begun, we are unable to cancel or alter the shipment. If you wish to return the product, please consult our return policy and reach out to us at hello@miinme.ch for assistance.
Returns & Refunds
-
We are happy to accommodate returns for any reason. Our return policy extends for 14 days from the date of item receipt, allowing you to request a return within this timeframe.
To be eligible for a refund, the returned products must be in their original packaging, unopened, and unused. Please note that certain conditions, such as products that are unusable, without their original packaging, or opened, cannot be refunded. Customers are responsible for all return shipping costs, and please be aware that all shipping charges are non-refundable.
Refunds typically take up to 14 business days to process, though it may take longer for the transaction to appear in your account. To initiate the return process, please contact us at hello@miinme.ch.
-
We apologise for any inconvenience caused. Upon receiving your order, please thoroughly inspect the items. If you discover any defects, damage, or incorrect items, contact us immediately at hello@miinme.ch, attaching a photo of the affected item. This will allow us to assess the situation and take appropriate measures to rectify it for you.