Last updated: November 2026

1. Who we are and scope

This website, miinme.ch, is operated by Seoul Soul GmbH, Holzmoosrütistrasse 20D, 8820 Wädenswil, Switzerland (UID: CHE-223.381.984), trading as MI in ME. In these Term and Condition ("Terms"), "we", "us" and "our" refer to Seoul Soul GmbH / MI in ME. "You" means any person who visits our website or places an order.

These Terms apply to your use of our website and to all purchases you make from us. By using our website or placing an order, you accept these Terms. If you do not agree with them, please do not use our website or place an order. Our online store runs on the Shopify platform.

The version published on this page at the time of your order applies to that order.

2. Eligibility

You must be at least 18 years old and have legal capacity to place an order. If you are under 18, you may only order with the consent of a parent or legal guardian.

3. Products and product information

We sell authentic Korean beauty products, including skincare, hair and scalp care and makeup. We take care to describe and display our products as accurately as possible. Colours and images may differ slightly from the actual product because of screen settings.

Product information on our website, including blog articles and guides, is general information about cosmetic products. It is not medical advice and does not replace advice from a doctor or dermatologist. Please read the ingredient list and usage instructions before use. If you have allergies, sensitive skin or a skin condition, we recommend a patch test first. Stop using a product if you experience irritation.

We use AI tools to help create and translate content on our website, such as product descriptions, blog articles and translations. We review this content ourselves before publication, but errors may still occur. If a translation or description differs from the information on the product packaging, the ingredient list and instructions on the packaging apply. Please contact us if you notice a mistake.

Availability is limited. We may limit quantities per person, household or order, and we may discontinue products at any time.

4. Prices and payment

All prices are in Swiss francs (CHF) and include Swiss VAT. Shipping costs are shown separately at checkout before you complete your order. Prices on the website may change at any time, but a change does not affect orders that have already been confirmed.

We accept the payment methods shown at checkout, currently Mastercard, Visa, American Express, TWINT, Apple Pay, Google Pay, Shop Pay and Klarna. Payment is due when you place your order, unless the payment method you choose provides otherwise. Payments through third-party providers such as Klarna are also subject to the terms of that provider.

You agree to provide accurate and complete order, billing and delivery information.

5. Placing an order and conclusion of contract

The presentation of products on our website is not a binding offer. By clicking the order button at checkout, you submit a binding offer to buy the selected products. You will receive an automatic email confirming that we received your order. This email is not yet our acceptance.

The contract is concluded when we send you an order confirmation or dispatch confirmation by email, or when we ship the goods, whichever happens first.

We may refuse or cancel an order for good reasons, for example if a product is out of stock, if there is an obvious pricing or product-information error, if we suspect misuse or fraud, or if an order appears to be placed by a reseller or dealer. If we cancel an order after you have paid, we refund the full amount to your original payment method.

6. Delivery

We deliver to addresses in Switzerland and Liechtenstein only. All orders are shipped from Wädenswil via Swiss Post. Shipping options, costs, delivery times and the free-shipping threshold are described on our Shipping & Returns page. Delivery times are estimates and not guaranteed dates.

The risk of loss or damage passes to you when the goods are delivered to you. Please check your parcel on receipt and report visible transport damage to us promptly.

7. Returns and refunds

There is no statutory right of withdrawal for online purchases in Switzerland. As a voluntary service, we allow returns of eligible products within 14 days of receipt. Eligibility, the return process and refunds are described on our Shipping & Returns page and in our Return Policy. These pages form part of these Terms.

8. Statutory warranty for defects

Your statutory rights in case of defective goods remain unaffected. If a product is defective or not as described, please contact us at hello@miinme.ch as soon as possible after you notice the defect, with your order number and photos of the product and packaging. We will then offer a remedy in accordance with the applicable law. Where a defect or an incorrect delivery is our responsibility, we bear the return costs.

9. Retention of title

The goods remain our property until we have received full payment.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and wherever liability cannot be excluded by law, including under the Swiss Product Liability Act.

In all other cases, and to the extent permitted by law, our liability for slight negligence is excluded. This does not apply to the breach of essential contractual obligations, where our liability is limited to the foreseeable damage typical for this type of contract. We are not liable for indirect or consequential damage, such as lost profits, to the extent permitted by law.

We do not guarantee that our website is available without interruption or free of errors. We may change, suspend or discontinue the website or parts of it at any time.

11. Use of the website

You may use our website only for lawful purposes. In particular, you must not:

• use the website in a way that violates applicable law or the rights of third parties,
• transmit viruses or other harmful code or interfere with the security or operation of the website,
• submit false or misleading information or use a false identity,
• collect personal data of other users, or use automated tools to copy, scrape or crawl the website without our written permission,
• copy, resell or commercially exploit the website or its content without our written permission.
• use bots, scrapers or other automated tools, including AI systems, to extract content from the website, or use our content (such as texts, images, product descriptions and reviews) to train, fine-tune or improve AI models, without our prior written permission. This does not restrict the use of official interfaces we publish for shopping assistants.

We may block access to our website or refuse orders if you violate these Terms.

12. Intellectual property

All content on this website, including texts, images, logos, graphics and design, is owned by us or our licensors and protected by intellectual property law. Brand names of the products we sell belong to their respective owners. You may not use our content without our prior written permission, except for your personal, non-commercial use.

13. User comments and submissions

If you send us comments, reviews, ideas or other material, you grant us a free, non-exclusive right to use, edit, translate and publish them in any medium in connection with our business. You confirm that your submissions do not infringe the rights of third parties and contain no unlawful, abusive or misleading content. We may remove submissions at our discretion.

14. Third-party tools and links

Our website may use third-party tools and contain links to third-party websites. We do not control them and are not responsible for their content, availability or privacy practices. Please review the terms of those third parties before using them.

15. Data protection

We process your personal data in accordance with our Privacy Policy.

16. Errors and changes

Our website may contain typographical errors or inaccuracies, for example regarding prices, product descriptions, availability or delivery times. We may correct such errors at any time. We are not obliged to update information on our website, except where the law requires it.

We may change these Terms at any time by publishing the new version on this page. Changes apply to orders placed after publication.

17. Severability and entire agreement

If a provision of these Terms is or becomes invalid, the remaining provisions stay valid. The invalid provision is replaced by a valid one that comes closest to its economic purpose. Together with the pages referred to in these Terms, they form the entire agreement between you and us regarding your use of the website and your orders.

18. Governing law and jurisdiction

These Terms and all contracts concluded with us are governed by Swiss substantive law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions that apply to you remain unaffected.

If you are a consumer, the statutory places of jurisdiction apply. For all other customers, the exclusive place of jurisdiction is the registered seat of Seoul Soul GmbH in Wädenswil, Switzerland.

19. Contact

Questions about these Terms or your order? Contact us:

Seoul Soul GmbH
Holzmoosrütistrasse 20D
8820 Wädenswil, Switzerland
UID: CHE-223.381.984
Email: office@seoulsoul.ch